Frequently Asked Questions

How do I use Coffee Monster?

Simply download the app and register now with Coffee Monster. Set up your payment profile and you are ready to go! You will find a list of available baristas and their menus so that you can place your order and pay on the spot.

Why is it necessary for me to "allow notifications"?

Coffee Monster relies on notifications to allow the barista to communicate the progress of your order to you, the Caffiend. Please allow notifications in the settings of the Coffee Monster app.

Where do I collect my order ?

You can collect your order directly from the barista. Some baristas offer a car-delivery service, and will bring your beverage straight to your car.

How far from the barista will you deliver?

Barista who wish to deliver to nearby offices will deliver within a reasonable walking distance - after all, we are sure you would like your favourite coffee to be as hot as possible when it gets to you. The distance or office precinct that the barista supports is indicated on the checkout page, or is 1km.

How will the barista know it is me?

Please ensure you include a profile picture and a vehicle registration number in the registration process. The barista will use these to identify you.

How can I be sure my beverage will be hot?

Coffee Monster uses a geo location estimate or a scheduled time countdown to track where you are. The barista will only process when you are within a specified timeframe.

Can I order for someone else to collect on my behalf?

Not right now, but we promise our future releases will have a whole host of nifty features.

Is it only available in the morning?

Merchants and baristas will be available all day in line with their operating hours. The App will show if a merchant is offline and not taking orders from Coffee Monster.

Can I only order coffee?

No, baristas will be able to upload a short, on-the-go menu of their choice to cater for as many people as possible. Yes, even you with your soy-latte triple-brewed low-froth high-volume cappumachochino.

How is my payment processed?

Credit and debit card details are loaded and can be stored on your first order. Payment is processed through the card at time of purchase and Coffee Monster will settle the transaction with the merchant.

Is it secure?

Coffee Monster uses industry-standard encryption and does not hold any of your payment information on file.

What happens if my phone dies while I am on the way?

The order is sent through to the barista when you click “order” which means we will have an expected time of arrival.Coffee Monster will, however, not be able to update you on progress but will still do our best to have the beverage ready when you need it. Best you invest in a powerbank of some sort.

What if I change my mind, or get called to an emergency while on the way?

At the moment Coffee Monster will not be able to cancel an order and any orders you pay will be processed. We will, however, add this feature to a future release!

Will I be sure that my beverage will be ready when I arrive?

Coffee Monster and our merchants are obsessed with having your beverage ready, when you need it. In the unlikely event that your order is delayed, make sure you rate the barista on the app so that Coffee Monster is notified about any problems.

What if I am in a new area. How can I find a Coffee Monster merchant?

Our Coffee Monster app includes a barista finding service. Locate a Coffee Monster barista by clicking on the “locate” icon.

Do I pay extra for using the Coffee Monster app?

You don't pay any additional fees to use our Coffee Monster App as our arrangements are made with our Monster Spots. However menu prices may differ from stores depending on the Monster Spot.

What is a Monster Bean?

Each time you purchase a coffee, Coffee Monster will reward you with a Bean.

How many Coffee Monster Beans do I need for a free coffee?

Once you have 10 Monster beans, your next coffee will be on the house!

Can I choose where to redeem my free coffee?

Your free order is automatically included in your next purchase, so choose your barista wisely.

My favourite barista is not a Coffee Monster merchant, what can I do?

Oh no! Let us know who the merchant is and we will contact them. Complete our Contact Us form or send us an email to admin@coffeemonster.co.za

Oh, hey there!

Drop us a message and we will get back to you in no time.