Coffee Monster has evolved

The app has closed. The thinking lives on.

Coffee Monster's consumer marketplace is no longer operating. The technology behind it, from order-ahead and arrival-aware pickup to merchant tools and workplace delivery, is still here for businesses building what comes next.

Talk to us See what we built

Coffee Monster illustrations of ordering, collection and fulfilment from the original platform

Built & operated in the real world

A clear update

Looking for the Coffee Monster app?

Coffee Monster previously let customers order and pay ahead at participating cafes, restaurants and other merchants. The consumer marketplace has now been discontinued, so orders can no longer be placed through the app. The technology and the experience of running it remain available.

What we built

Built and tested
in the real world.

Coffee Monster was a working end-to-end platform, not a concept. Customer ordering, arrival timing, merchant preparation, payments, delivery and engagement all sat inside one connected system.

Customer ordering

Merchant discovery, menu browsing, item customisation, ordering ahead and digital payment in one customer journey.

Arrival-aware fulfilment

Location and time based tools that estimated when a customer would arrive, whether driving or walking, and timed preparation around that.

Merchant operations

A dedicated merchant experience for receiving orders, working through preparation countdowns and managing handover.

Workplace and corporate delivery

Fulfilment that reached past the counter, with orders delivered to offices, meeting areas and boardrooms.

WhatsApp and notifications

WhatsApp as an extra channel for customers and merchants, alongside automated updates through the ordering journey.

Payments, integrations and admin

Digital payment, the integrations that tie the pieces together, plus administration and reporting across merchants and customers.

The hard part

Arrival-aware ordering and curbside pickup.

Order-ahead only works when the "ahead" part is timed properly. We spent a long time on the relationship between when an order was placed, how far away the customer was, how they were travelling and when the barista should actually start making it.

1
Order placed
The customer orders and pays ahead, wherever they happen to be.
2
Journey and ETA
Distance and travel mode, driving or walking, shape the expected arrival time.
3
Merchant countdown
The merchant sees when to start rather than a queue of orders all at once.
4
Preparation
The barista begins at the right moment, so nothing sits waiting on the counter.
5
Arrival and handover
In store, at the curb or car-side, the order is ready as the customer pulls up.

Timing, not guessing

Estimated arrival, travel mode and scheduled collection times fed a merchant countdown, so orders were less likely to be made too early or left half-done when someone arrived sooner than expected.

Curbside and car-side collection

Customers could stay in the car. Arrival signals told the merchant the order was about to be collected outside, and handover happened at the curb rather than the counter.

Workplace and boardroom delivery

Fulfilment also went the other way. Instead of collecting, a customer could have an order brought to their workplace, down to a specific office, meeting room or boardroom.

Beyond the app

WhatsApp, notifications and other channels.

The platform did not have to end at the app. We developed WhatsApp as an additional channel on both sides: customers could interact and receive updates there, and merchants could use it as part of their day to day operational communication.

Alongside that sat automated notifications triggered through the ordering and fulfilment journey, keeping both the customer and the merchant informed without anyone having to chase.

Customer WhatsApp channelMerchant WhatsApp channelOrder notificationsAutomated updatesLoyalty and promotions

These are historical platform capabilities. There is no public Coffee Monster WhatsApp ordering service running today.

What we offer today

Built once. Available for what comes next.

The Coffee Monster platform may give organisations exploring digital ordering, loyalty or customer engagement a useful head start.

Coffee Monster artwork showing digital ordering and payment

White-label ordering

A potential foundation for a business wanting its own branded digital ordering experience.

Custom digital solutions

Existing components and experience may be adapted for ordering, loyalty and engagement products.

Licensing or acquisition

Talk to us about using, licensing or potentially acquiring parts of the Coffee Monster platform.

Product & technology guidance

Practical guidance informed by designing, building and operating a real order-ahead platform.

Availability and suitability depend on the opportunity. We prefer a practical conversation about what exists and what could be adapted.

Beyond coffee

Useful wherever ordering ahead makes life easier.

CafesRestaurantsConvenience retailCorporate cateringOffices and boardroomsCampusesHospitalityEvents & venues

Our story

A simple idea, built all the way through.

Coffee Monster started with a simple idea: ordering something you buy regularly should be quicker and easier than standing in a queue.

We built and operated an end-to-end platform connecting customers, merchants, ordering, payments, arrival timing and fulfilment.

That work gave us first-hand experience of the practical challenges behind digital ordering, from customer experience and merchant adoption to integrations and day-to-day operations.

Although we decided to discontinue the consumer marketplace, the technology and lessons behind it remain valuable. Today we are open to working with businesses that can put them to use.

Start a conversation

Building something similar?

If you are considering a digital ordering, loyalty or customer engagement platform, or are interested in the technology behind Coffee Monster, we would be happy to talk about what exists and whether it could be useful.

Business enquiries welcome